1. Introduction & Acceptance

These Terms & Conditions ("Terms") govern your access to and use of the website located at https://www.rudisn.com (the "Website") and the design, development, consulting, and related digital services offered by RUDISN ("we", "us", or "our").

By visiting the Website, submitting an inquiry, booking a consultation, or engaging us for services, you agree to these Terms and our Privacy Policy below. If you do not agree, please do not use the Website or our services.

Where a signed proposal, statement of work ("SOW"), or service agreement exists between RUDISN and a client ("Client", "you"), that document governs project-specific scope, fees, and deliverables. If there is a conflict, the signed agreement prevails for that engagement; these Terms apply to everything else.

2. About RUDISN

RUDISN is a full-service digital agency providing UI/UX design, website development, web and mobile application development, AI solutions and automation, product strategy, and related professional services to businesses globally.

For questions about these Terms, contact us at hello@rudisn.com or +91 70400 99240.

3. Services & Scope of Work

Service descriptions on the Website are for general information. A binding scope is defined only in a written proposal, SOW, or contract agreed by both parties.

We deliver services with reasonable skill and care in line with industry standards for digital design and development. Timelines, milestones, revision rounds, and acceptance criteria are documented before production work begins unless otherwise agreed in writing.

Requests outside the agreed scope—such as additional features, pages, integrations, or design rounds—may require a change request with updated fees and timelines. We will seek your approval before carrying out out-of-scope work.

4. Client Responsibilities

• i) Accurate information: You agree to provide timely, accurate, and complete information, content, brand assets, credentials, and feedback needed for us to perform the services.
• ii) Approvals: Delays in feedback or approvals may shift delivery dates. We are not responsible for timeline impacts caused by late Client input unless we have agreed otherwise in writing.
• iii) Content and licences: You represent that materials you supply (text, images, logos, data, and third-party assets) do not infringe intellectual property or other rights of any person, and that you have the right to use and license them to us for the project.
• iv) Compliance: You are responsible for how you use deliverables after handover, including compliance with applicable laws, industry regulations, accessibility obligations, and platform policies (e.g. app stores, payment gateways, advertising rules).

5. Fees, Payment & Invoicing

• i) Fees: Fees are as stated in your proposal or SOW. Unless stated otherwise, quotes are valid for 30 days and exclude taxes, third-party licences, stock assets, paid plugins, hosting, domains, and similar pass-through costs.
• ii) Payment schedule: Typical engagements use milestone billing (for example, 30% to commence, 40% at an agreed mid-point, and 30% on delivery) or monthly instalments for longer retainers. Exact terms are set out in your agreement.
• iii) Invoices: Invoices specify amounts due, payment methods, and due dates. You agree to pay undisputed invoices by the due date shown.
• iv) Late payment: If payment is overdue, we may pause work, withhold deliverables or access credentials, or charge interest permitted by applicable law after written notice. Suspension for non-payment does not waive amounts already due.
• v) Taxes: Fees are exclusive of applicable taxes unless stated otherwise. You are responsible for any taxes, duties, or withholdings associated with your purchase, other than taxes based on our net income.

6. Intellectual Property

• i) Client materials: You retain ownership of content, trademarks, and materials you provide. You grant RUDISN a limited licence to use them solely to deliver the agreed services.
• ii) Deliverables: Upon full payment of all fees due for the relevant engagement, ownership of final deliverables created specifically for you (such as custom designs, code, and documentation defined in the SOW) transfers to you, unless the agreement states otherwise.
• iii) Pre-existing and reusable assets: We retain ownership of our pre-existing tools, frameworks, libraries, templates, methodologies, and general know-how. We may grant you a licence to use any such components embedded in deliverables as needed to operate the delivered work.
• iv) Portfolio and publicity: Unless you notify us otherwise in writing before launch, you grant RUDISN a non-exclusive licence to display the completed work in our portfolio, case studies, proposals, and marketing materials, identifying you by name and logo where appropriate.

Third-party fonts, stock imagery, software, APIs, and plugins may be subject to their own licence terms. We will flag material third-party dependencies where practicable.

7. Confidentiality

Each party may receive confidential information from the other in connection with an engagement. The receiving party will use confidential information only to perform under the agreement and will protect it with at least reasonable care.

Confidential information does not include information that is publicly available without breach, independently developed, or rightfully received from a third party without restriction. We may disclose information where required by law, after notice where legally permitted.

8. Revisions, Delivery & Acceptance

Revision allowances and review stages are defined in your SOW. Additional revisions beyond those included may be billed at our then-current rates.

We will deliver work for review according to the agreed schedule. Unless you raise specific, written objections within the acceptance period stated in your agreement (or within 10 business days of delivery if none is stated), deliverables are deemed accepted.

Post-acceptance changes are treated as new scope or support work unless covered by a warranty or maintenance agreement.

9. Termination & Cancellation

• i) Termination for convenience: Either party may terminate an engagement with written notice as set out in the SOW. Fees for completed milestones, work in progress, and non-refundable third-party costs remain payable.
• ii) Termination for cause: Either party may terminate if the other materially breaches the agreement and fails to cure within 15 days of written notice, or immediately in cases of insolvency or unlawful conduct.
• iii) Effect of termination: Upon termination, we will provide deliverables and project files you have paid for, subject to outstanding invoices. We may remove staging environments and revoke access after an agreed handover period.

10. Warranties, Disclaimers & Limitation of Liability

• i) Service warranty: For a period of 30 days after acceptance of custom development deliverables, we will correct reproducible defects attributable to our work at no additional charge, provided you report them with sufficient detail. This warranty does not cover issues caused by third-party services, Client modifications, hosting misconfiguration, or use outside agreed specifications.
• ii) Website disclaimer: The Website and its content are provided on an "as is" and "as available" basis. We do not warrant uninterrupted or error-free operation of the Website.
• iii) Limitation of liability: To the fullest extent permitted by law, RUDISN's total liability arising from or related to an engagement or these Terms is limited to the fees paid by you to RUDISN for that engagement in the 12 months before the claim arose. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity.
• iv) Exceptions: Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud or wilful misconduct.

11. Indemnification

You agree to indemnify and hold harmless RUDISN, its directors, employees, and contractors from claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) materials or instructions you provide; (b) your use of deliverables in breach of these Terms or applicable law; or (c) your breach of representations regarding rights in Client-supplied content.

12. Third-Party Services

Projects often rely on third-party hosting, domains, analytics, payment processors, APIs, plugins, fonts, and stock assets. We are not responsible for outages, policy changes, pricing, or data practices of third parties. Your use of those services is subject to their terms and privacy policies.

Where we recommend or configure third-party tools, we do so in good faith but do not guarantee their continued availability or suitability for your regulatory environment.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Courts in Maharashtra, India shall have exclusive jurisdiction over disputes arising from these Terms or the Website, unless the parties agree in writing to mediation or arbitration first.

You may also have mandatory consumer protection rights under the laws of your country of residence where applicable.

14. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top of this page will change when we do. Material changes will be posted on this page. Continued use of the Website after changes take effect constitutes acceptance of the revised Terms.

For active engagements, changes apply to new work unless both parties agree otherwise in writing.

For contractual questions, email hello@rudisn.com.

15. Privacy Policy

This Privacy Policy explains how RUDISN collects, uses, stores, and protects personal information when you visit https://www.rudisn.com, contact us, book a meeting, or engage our services. It should be read together with the Terms above.

RUDISN acts as the data fiduciary (or data controller, where that term applies) for personal information described in this policy, unless we process data solely on your instructions as part of a client engagement—in which case you are responsible for providing appropriate notices to your users.

16. Information We Collect

• i) Information you provide: Name, email address, phone number, company name, job title, project requirements, messages you send via our contact or FAQ forms, files you attach, and any other details you choose to share when inquiring or working with us.
• ii) Booking and communications: If you schedule a call through Calendly or similar tools, those providers may collect scheduling details in accordance with their own policies. Email and messaging metadata when you correspond with us.
• iii) Automatically collected data: When you use the Website, we or our service providers may collect technical data such as IP address, browser type, device type, operating system, referring URLs, pages viewed, and approximate location derived from IP. This helps us secure and improve the Website.
• iv) Client project data: In the course of delivering services, we may process data you provide about your business, users, or systems strictly to perform the contracted work.

We do not intentionally collect sensitive personal data (such as health, biometric, or government ID data) unless required for a specific engagement and agreed with you in advance.

17. How We Use Your Information

• i) Service delivery: To respond to inquiries, provide proposals, deliver contracted services, manage projects, issue invoices, and communicate about your engagement.
• ii) Website operation: To operate, maintain, secure, and improve the Website; diagnose technical issues; and prevent fraud or abuse.
• iii) Marketing (with consent where required): To send updates, newsletters, or promotional content about our services where you have opted in or where permitted by law. You may unsubscribe at any time using the link in our emails or by contacting us.
• iv) Legal and compliance: To comply with legal obligations, enforce our agreements, and protect the rights, property, and safety of RUDISN, our clients, and others.

We do not sell your personal information.

18. Legal Basis for Processing

Depending on your location and the context, we process personal information based on: (a) performance of a contract or steps prior to entering a contract; (b) your consent; (c) our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights; or (d) compliance with legal obligations.

Where consent is required—for example, for certain marketing communications—you may withdraw consent at any time without affecting processing that was lawful before withdrawal.

19. Cookies & Similar Technologies

The Website may use cookies and similar technologies to remember preferences, keep sessions secure, and understand how visitors use our pages. Cookies are small text files stored on your device.

You can control cookies through your browser settings. Blocking essential cookies may affect Website functionality. Where required by law, we will request consent before placing non-essential cookies.

We may use privacy-friendly analytics to understand traffic patterns in aggregate. We do not use cookies to sell personal data.

20. Sharing & Disclosure

• i) Service providers: We share information with trusted providers who assist us—such as hosting, email delivery, scheduling, content management, and infrastructure partners—only as needed to perform their services and under appropriate confidentiality and security obligations.
• ii) Professional advisers: We may disclose information to lawyers, accountants, or insurers where reasonably necessary.
• iii) Legal requirements: We may disclose information if required by law, regulation, court order, or governmental request, or to protect rights and safety.
• iv) Business transfers: If RUDISN is involved in a merger, acquisition, or asset sale, personal information may transfer as part of that transaction, subject to continued protection consistent with this policy.

21. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, including to fulfil contracts, resolve disputes, enforce agreements, and meet legal, tax, or accounting requirements.

Inquiry and marketing data are typically retained for up to 24 months after last meaningful contact unless a longer period is required or you request earlier deletion where we are not legally obliged to retain the data.

Project files and correspondence may be retained longer where needed for warranty, portfolio, or legal purposes, in line with our client agreements.

22. Security

We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. Measures may include access controls, encryption in transit where supported, secure hosting environments, and limiting access to personnel who need it.

No method of transmission or storage is completely secure. You are responsible for safeguarding credentials for systems we hand over to you and for configuring production environments according to security best practices.

23. International Data Transfers

RUDISN is based in India and may use service providers in other countries. Where personal information is transferred across borders, we take steps designed to ensure an adequate level of protection consistent with applicable law, such as contractual safeguards with vendors.

If you are located in the European Economic Area, United Kingdom, or other regions with data transfer rules, contact us for information about safeguards we rely on for relevant transfers.

24. Your Rights & Choices

Depending on applicable law—including India's Digital Personal Data Protection Act, 2023, and where relevant the EU/UK GDPR—you may have rights to access, correct, update, delete, restrict, or object to certain processing of your personal information, and to data portability or withdrawal of consent.

To exercise your rights, email hello@rudisn.com with sufficient detail for us to verify your request. We will respond within timelines required by applicable law. You may also lodge a complaint with your local data protection authority where you have that right.

25. Children's Privacy

The Website and our services are directed at businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us personal information, contact us and we will take steps to delete it.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

If we make material changes affecting how we use personal information we previously collected, we will provide additional notice where required by law.

Privacy questions or requests: hello@rudisn.com | +91 70400 99240 | https://www.rudisn.com